At our warehouse, tracking numbers are assigned to packages at the end of the ship day and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on ShopSuns.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on ShopSuns.com will not offer tracking information, but will still offer order status and other details.

In order to view your order status, locate your order confirmation email that was sent to you after your order was placed.

If you have difficulties tracking your order please feel free to contact Customer Service at 602-792-0000 or by e-mail at info@ShopSuns.com